AI Voice Receptionist
Service Agreement

Please read this agreement carefully before signing. Scroll to the bottom to complete your details and provide your digital signature.

1. Parties

This Service Agreement (“Agreement”) is entered into between Evans Automations, a sole trader registered in England and Wales (“Provider”), and the business entity identified in the signature block below (“Client”).

2. Services

The Provider agrees to supply and maintain an AI-powered voice receptionist service (“Service”) for the Client. The Service includes:

• Configuration and deployment of a custom AI voice agent to handle inbound telephone calls on behalf of the Client
• Integration with the Client’s existing phone number via call forwarding, or provision of a dedicated number where agreed
• Automated SMS notifications delivered to the Client’s designated mobile number upon call completion
• An initial setup and testing period of up to 14 days from the agreed go-live date
• Ongoing monitoring and minor prompt/behaviour adjustments as reasonably required

Any significant changes to the scope of the Service (including new integrations, new agents, or fundamental behaviour changes) will be agreed in writing and may be subject to additional fees.

3. Fees & Payment

Item	Amount (excl. VAT)	Due
Setup & onboarding fee (50% deposit)	As agreed in writing	Before work commences
Setup & onboarding fee (50% balance)	As agreed in writing	On go-live
Monthly subscription	As agreed in writing	Monthly, in advance

All fees are as quoted and agreed in the Provider’s proposal or written confirmation. Payment is due within 7 days of invoice via the Provider’s designated payment link. Late payment may result in suspension of the Service.

4. Term & Termination

This Agreement commences on the date of signing and continues on a rolling monthly basis unless terminated. Either party may terminate the Agreement by providing 30 days’ written notice to the other party.

The Provider may terminate immediately (without refund of any remaining subscription period) if the Client:

• Fails to make payment within 14 days of the due date, following a written reminder
• Uses the Service for unlawful or fraudulent purposes
• Breaches any material term of this Agreement and fails to remedy the breach within 7 days of written notice

Upon termination, the Client’s phone number will be deconfigured from the Service within 5 business days.

5. Client Responsibilities

The Client agrees to:

• Provide accurate information required to configure the Service (business name, services offered, call handling preferences, etc.)
• Maintain an active phone line and ensure call forwarding is correctly set up as instructed by the Provider
• Notify the Provider promptly of any changes to their business, services, or call handling requirements
• Ensure that the use of the AI voice agent complies with applicable laws and regulations, including any requirements to inform callers they are speaking with an automated system where legally required

6. Intellectual Property

All software, systems, workflows, and technology used to deliver the Service remain the sole property of Evans Automations. The Client is granted a non-exclusive, non-transferable licence to use the Service during the term of this Agreement.

Bespoke scripts, agent personas, and configurations built specifically for the Client may be provided to the Client upon termination upon written request, subject to full payment of all outstanding fees.

7. Data & Privacy

The Provider will process call data (including recordings and transcripts where applicable) solely for the purpose of delivering and improving the Service. The Provider will not sell or share Client or caller data with third parties except as required to operate the Service (e.g. telephony and AI infrastructure providers).

Both parties agree to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The Client is responsible for ensuring they have a lawful basis for processing caller data through the Service.

8. Limitation of Liability

The Service is provided on a “reasonable endeavours” basis. The Provider does not guarantee 100% uptime, zero errors, or that the AI agent will handle every call perfectly. The AI agent is a tool to assist the Client’s business, not a replacement for human judgement in all situations.

To the maximum extent permitted by law, the Provider’s total liability to the Client under or in connection with this Agreement shall not exceed the total fees paid by the Client in the three months preceding the event giving rise to the claim. The Provider shall not be liable for any indirect, consequential, or loss-of-profit damages.

9. Confidentiality

Each party agrees to keep confidential any proprietary or commercially sensitive information of the other party disclosed in connection with this Agreement and not to disclose such information to any third party without prior written consent.

10. Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to the Service and supersedes all prior discussions, representations, or agreements. Any amendments must be agreed in writing by both parties.

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.

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